Are We a Good Fit For You?

Our Vaccine Policy follows the schedule outlined by the Centers for Disease Control and Prevention and the American Academy of Pediatrics.

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice strives to create efficiency and convenience through use of technology. You will be encouraged to consult our website, register for, and use our patient portal. Please note that as of July 2020, we have a new electronic health record, with increased capacity to communicate with our families.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

We previously offered walk-in appointments. However, due to COVID 19, we had to change our practices to protect patients and staff.  All patients will need a scheduled appointment before being seen.  We continue to offer call-ahead sick visits 10-12 noon Sat/Sun. 

To ensure we provide you with the most efficient care we highly recommend you call ahead to schedule an appointment.

Please familiarize yourself with our office hours to see if they work for your family.

We have a physician on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call 888-267-3675 and UNC Healthlink nurses will give you advice regarding your child's problem. If needed, one of our physicians can always be contacted.

You may wish to check the "Is Your Child Sick?" section of our website for helpful information before using this service. Read more about After Hours care.

Make sure we participate with your insurance plan. We accept most commercial plans  but due to new plans getting added, we can not guarantee we are in network with your particular plan. (We do not accept ANY commercial United HealthCare/UMR/US HealthGroup plans.) Our office NPI is 1881792992, and our tax ID is 56-2191660. We recommend you call your insurance company and give them whichever of those numbers they need to verify our network status.

Effective 10/15/2023 we will no longer accept United HealthCare or United HealthCare subsidiary commercial plans. We will continue to participate with United Healthcare Community Plan through NC Medicaid.

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service. Please note that many insurance plans will require a copay or additional payment if a distinct medical condition is also managed at a well visit. (For example, strep throat or a new diagnosis of depression)

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company.

Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Patient Financial Policy for more information regarding insurance.

Insurance co-pays are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to the visit to set up a payment plan.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the physician and call you back.

If our nurse is with another caller, you will be asked to leave a message with our front desk staff and you will receive a return call.

For well visits, call our routine appointment line. Well visits may be scheduled up to 3 months in advance. 

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. When we do fall behind, it is generally because we are working hard to provide care to a family or child who needs extra time for an emergency or difficult issue. In similar circumstances, we will offer this to your family as well and appreciate your understanding.

As a courtesy, we will do our best to remind you of your upcoming appointments via phone or text message.

We ask that you arrive 15 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

A fee of $50 will be charged for any missed appointment. The third missed appointment for your family could result in discharge from the practice.

For new patients, you will no longer be permitted to establish care at our office if the FIRST appointment is missed.